NPS equips your sales department better to realize the potential of the customer platform. You can sell more to loyal customers and get important input on critical and disloyal customers so that you can target the sales efforts much better. Get inspiration on how NPS can help you if you work with sales here.
NPS gives you insight into the degree of satisfaction and loyalty of your customers. Important input when you are preparing for a meeting with the customer and you are going for a resale. Should you focus on upselling or retention?
The preparation for a successful customer meeting can be very different. It depends on whether the customer has recently expressed a strong relation to your company or has memories of a bad experience in the back of the mind.
What proportion of the customer's purchase is placed with you? With NPS, your customers' loyalty becomes visible and it gives you both the opportunity to strengthen the cooperation and get a larger share of the customer's purchase.
Customers who have had a bad experience are likely to leave and will tell others about it. NPS gives you both knowledge of which customers it is and the opportunity to process their objection. This is a powerful tool when trying to keep the customer.
Loyal customers value other things more than a good price. For these customers, it is about a wide range of other conditions that are important. This may be more difficult for competitors to do something. NPS helps you identify these customers.
When you know your customers' experience and their assessment of the relation with your company, you will have a toolbox filled with input to complete the sale. This makes the sales task easier and the chance of success greater.
The CleverNPS solution gives sales insight into the satisfaction and loyalty of the customer base. A parameter that has a great influence on sales chances and opportunities to create better sales results.
In sales management, you can use our NPS solution to predict the probability of which customers you will potentially be able to sell more to and which customers you have a risk of loosing. Important knowledge both in everyday life and when budgets must be prepared. NPS will become your best “assistant” in sales, if you are not yet using it.
At CleverNPS, we are happy to give you and your sales department a non-binding online presentation of the CleverNPS system. You can order a presentation by using the book a meeting function on this page, or you can contact us on +45 70 27 08 00.
At CleverNPS, we have over 10 years of experience with NPS. Over the years, we have helped many companies understand and use NPS in their business.
In addition to offering our CleverNPS software solution, we also offer NPS consulting services. Our experience means that we can quickly and precisely guide your company on how NPS can be used in your sales department and, for that matter, in other departments in the company.
As advisers, we always start from your companies view point and the sales task you have today. Together we can define different goals that NPS can help you with in the sales department. In addition, through ongoing consultations, we can help analyze the NPS results and target your sales efforts. Get more out of your sales efforts, have a talk with us and hear how NPS can help.
If you are interested in knowing more about how NPS can be used in your company, we are ready to give you a non-binding introduction to NPS. If you are already looking for NPS software, we are of course also ready to give you a presentation of our user-friendly Danish-developed system. Call, write or book a meeting immediately.