NPS Product Development
If you are responsible for developing the company’s services and products, you will be able to use NPS. With NPS you get the customer’s feedback which makes it possible to identify which areas need improvement and get input to new functions. CleverNPS can help you with input to develop new products that address your customers’ challenges and needs.
The NPS model contributes to:
- Market-based insight into which functions and characteristics are desired
- A better prioritization of development resources
- Easy A/B measurements during the test phase
- Involvement of customers which strengthens the customer relation
NPS and product development
NPS gives you an easy and effective opportunity to listen to your customers’ wishes for the future before you spend resources on developing new products and services. See more about how NPS can help you with new developments here.
What customers want
Use NPS in the innovation process by involving customers and understanding their wishes and needs. Hereby you can develop products and services that meet customers requirements and expectations.
Should it be red or blue?
Should you do more of what you do or is there potential for growth with new business areas or services? Use NPS as a tool to get your customers' input.
Priority
NPS can help you prioritize functions and features in new products and services. All this is done on the based on customer feedback. Hereby the possibility of error is minimized.
Faster insights
With NPS, you get a channel to quickly and easily gain insights into the market. Learn how the market accepts new products and how you can adapt to market demands.
A/B testing before production
A/B testing can also help ensure you invest in the version that delivers the best results and meet customer experience. This leads to better customer satisfaction, loyalty and sales.
Increased loyalty
When you listen to your customers' feedback, customers will feel valued and respected. This can contribute to increased loyalty and customer satisfaction.
The CleverNPS cloud solution gives you knowledge about your customers' wishes and needs
With CleverNPS you get the opportunity to analyze customer satisfaction with existing products and services. Furthermore you have the opportunity to involve them first hand when new products and services are to be developed. This makes it easier to prioritize your areas of action.
Using NPS as connection to the market
Overall NPS can help you develop products that better meet your customers’ needs. It can also increase customer loyalty and create a stronger connection between your customers and your company.
Order a presentation
At CleverNPS, we are happy to give you and your product development manager a non-binding online presentation of the CleverNPS system. You can order a presentation by using the book a meeting function on this page, or you can contact us in another way.
Understand how NPS can be used
At CleverNPS, we have over 10 years of experience with NPS. Over the years, we have helped many companies to understand and use NPS in their company.
NPS consulting services
In addition to offering our CleverNPS software solution, we also offer NPS consulting services. Our experience means that we can quickly and accurately guide your company on how NPS can be used as an important input in your product development.
Starting point in your product development
As consultants we always start from the viewpoint of your company. We also always take your wishes into account and get the customer’s input for improvements to existing or new products. Together, we can define different goals that NPS can help you with in your product development. In addition, through ongoing consultations, we can help analyze the NPS results and help you target your development of new services and products. Minimize costs to bring new products to market, have a talk with us and hear how NPS can help.
Contact CleverNPS
If you are interested in knowing more about how NPS can be used in your company, we are ready to give you a non-binding introduction to NPS. If you are already looking for NPS software, we are of course also ready to give you a presentation of our user-friendly Danish-developed system. Call, write or book a meeting today.