CleverNPS

Employee Net Promoter Score (eNPS)

eNPS well-being survey gives you an ongoing insight into the organization’s motivation and the degree of employee satisfaction.

Committed employees create the best results!

What is Employee NPS (eNPS)?

Committed employees are characterized by their pride and joy for their job. The fundament things are among other things the results they create on the journey they are part of and the personal development they experience in the job.

Committed employees are valuable to the company because they provide better direct and indirect customer experiences. They also often contribute new ideas to the development of services, products and processes, just as they are often also the ones that take the company in the desired direction.

CleverNPS and the Employee Net Promoter System (eNPS) provide you with an ongoing insight into organizational health and engagement.

Instead of, or as a good complement to, the often resource-intensive annual employee satisfaction survey, eNPS allows you to continually evaluate the state of the company.

eNPS - Employee satisfaction
How eNPS works - Happy employee

How eNPS works

It's easy

eNPS typically consists of 1 question and the opportunity to write a comment:

ON A SCALE FROM 0-10, TO WHAT DEGREE WOULD YOU RECOMMEND THE COMPANY AS A WORKPLACE TO OTHERS?

“WHAT IS THE PRIMARY REASON WHY YOU GIVE THIS SCORE?”

The employees are divided into 3 main categories:

  • 9 and 10 = Promoters. Happy and loyal employees. They love their jobs and the company. They will most likely recommend the company to their friends and often have a big impact on customer satisfaction and loyalty.
  • 7 and 8 = Passives. This group of employees is often not very committed and could be looking for a new job if the opportunity arises.

  • 0 to 6 = Detractors. Are not particularly happy with the company and their jobs. There is a risk that they will have a negative impact on customer satisfaction.

Frequency

The purpose of eNPS is to ensure ongoing input that can form the basis for development and coaching. It is therefore a good idea to put the sending out of eNPS interview forms into the system. Since eNPS is based on one or only a few questions, submitting and completing forms is not a time-consuming process.

We recommend an ongoing monthly or quarterly survey but can be adapted according to wishes and processes.

Guaranteed anonymity

To ensure honest input from employees, we guarantee that all answers are anonymous.

Call CleverNPS

If you want to hear more about an NPS solution, contact us immediately. Call and talk to us about how CleverNPS can help you gain more loyal customers.

Write to us

You can send us a message around the clock. We always respond quickly. You can get more info about NPS, eNPS and about how to improve customer experience and increase your sales.





    Book a meeting

    Here you can easily and conveniently book an online meeting. Together we can go through the benefits, your company can obtain with an NPS solution from CleverNPS. Book a meeting now.