– CleverNPS’s Value Proposition
CleverNPS is a consulting company and a Software as a Service platform that helps companies improve their customers’ experiences, also called Customer Experience Management (CXM). We do this using the industry standard Net Promoter System ® (NPS).
Our noble cause is to help our customers have a longer, stronger relationship with their customers where they realize the full potential through a proven customer loyalty program and committed employees.
Marketing does not have the same effect as before. Customers value their suppliers to a much greater extent on what they do, rather than what they say. It is a development that grows in line with customers’ opportunities to share views with their network and that they do so to a greater extent.
Therefor it is more important now than ever before to put the customer’s experience on the agenda as a controlled process in which the entire company, purposefully and consciously, acts as the customer focus.